Registration Policies

Welcome to the Nashua Community Music School! Please review the policies below prior to completing your registration.

Registration Procedure

Step 1:

Select a lesson time and register through our online Active Registration System or contact the Main Office by phone 603-881-7030 or e-mail to submit your inquiry.

Step 2:

Complete the Online Registration Form with your preferred payment.

A non-refundable $100 deposit or 25% is required with the submission of your registration form in order to reserve a lesson time.  Families may choose to create a monthly payment plan or pay the remaining balance in full by the first lesson of the term. 

Payment Policy

All tuition and fees are due in full by the first class of each term unless you have activated a monthly Payment Plan.  All regular payments can be made by check or credit card and may be processed by mail, online, over the phone or in person at the Main Office.  Any student who fails to submit tuition payment in accordance with these policies will forfeit their spot in their assigned NCMS program. 

Monthly Payment Plans

We offer a convenient and flexible monthly payment plan option for all lessons and classes.  Families may setup a monthly payment plan through their Active account or directly through the Main Office. 

Payment Options

The following options are available for payment:

1. Pay in person at the Main Office by cash, check or credit card during open office hours.

2. Pay online through your Active Account.

Scholarship Students

Students who have been awarded a financial aid scholarship should register directly with the Main Office.

Withdrawal/Refund Policy

Policy For Private Lessons:

NCMS always seeks to make an appropriate match between instructor and students taking private lessons; thus we do offer refunds within the first three weeks of a semester. A request for refund should be addressed to the Executive Director and must be received in writing before the fourth week of the term. Refunds for tuition will be given less a 25% service charge.

Policy for Group Classes, Ensembles, and Summer Camps:

Refunds are not given for withdrawals from group classes, ensembles or summer camps unless the course is cancelled due to insufficient enrollment.

Communication of Absences or Tardies

NCMS asks that all notification of absences or tardies are sent directly to the Main Office by e-mail or phone. This message will be relayed to the teacher by the Main Office in a timely manner.

Makeup Policy

Policy for Private Lessons:

A private student may make up one EXCUSED absence per term.  An absence is excused if the teacher and/or office is given notice at least 24 hours notice prior to the lesson. Additional student absences will not be rescheduled or credited.  All rescheduling is arranged between the student and teacher. If a student misses a make-up lesson, there is no refund/credit and no additional make-up.  Each term has a pre-scheduled make-up week worked in to our academic calendar. No refunds, credits, or make-ups are given for forgotten lessons, tardies, or last minute cancellations. 

NOTE ABOUT SUMMER: No make-ups or refunds are given in the summer term. Please plan your summer lessons carefully.

Teacher absences or missed lessons due to snow cancellation will be given a make-up opportunity.

Policy for Group Classes, Ensembles, and Summer Camps:

No refunds, credits or make-ups are given for individual absences in a class or ensemble. Our schedule is based on the Nashua School district schedule. We cannot offer additional make-ups to students from other areas who take vacations while NCMS is in session.  There are no make-up opportunities for missed classes/ensembles due to snow cancellation.

NOTE: No make-ups or refunds are given in the summer semester. Please plan your summer classes/camps carefully.

Inclement Weather Policy

Cancellation of classes or lessons due to weather will be announced on WMUR channel 9 in NH and on the WMUR website, posted on the Home Page of the NCMS website and will be found on our voicemail.  All private lessons cancelled due to inclement weather will be made up by the instructor.

Behavior Policy

While attending lessons or classes at NCMS it is expected that students, and those accompanying them, will behave in an appropriate manner. Any individual who disrupts the peace, or causes any damage to property will be asked to leave at the discretion of the Executive Director or appropriate staff member present. They will be allowed to return at the discretion of the Executive Director. If it is decided that the person is not welcome back, no refund will be given.

Photography

We occasionally photograph students for promotional purposes. Please provide NCMS with a written statement if you or your family do not wish to be photographed. Unless NCMS receives written documentation stating that photos may not be taken of you or your family member, NCMS reserves the right to use all photographs and videos for promotional purposes. The majority of the photographs used on our website are provided by Mark Stern Photography.